At Ascent, our goal is to make sure you are completely satisfied with your purchase and your experience with Ascentprotein.com. Please contact us within 30 days of delivery to return sealed product. For opened product, please contact us within 15 day

<h4 id="isPasted"><span style="font-family: Tahoma,Geneva,sans-serif;">At Ascent, our goal is to make sure you are completely satisfied with your purchase and your experience with Ascentprotein.com. Please contact us within 30 days of delivery to return sealed product. For opened product, please contact us within 15 days of delivery. Products must be purchased directly from AscentProtein.com and limitations may apply. Please note, all items purchased at a discounted rate are final sales. Only non-discounted items can be refunded. </span></h4>

Return Policy

Customers are responsible for return shipping costs. Please ship your product(s) to our corporate office below and reference your ascentprotein.com order number, (example below)

<p style="box-sizing: border-box; font-family: ProximaNova, sans-serif; letter-spacing: 0.4px; line-height: 1.6; font-size: 16px; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; font-weight: 400; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><em style="box-sizing: border-box; font-style: italic;">Customers are responsible for return shipping costs.</em></p><p style="box-sizing: border-box; font-family: ProximaNova, sans-serif; letter-spacing: 0.4px; line-height: 1.6; font-size: 16px; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; font-weight: 400; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><em style="box-sizing: border-box; font-style: italic;">Please ship your product(s) to our corporate office below and reference your ascentprotein.com order number, (example below)</em></p><div style="box-sizing: border-box; margin-bottom: 20px; color: rgb(0, 0, 0); font-family: ProximaNova, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;"><strong style="box-sizing: border-box; font-weight: bold;"><em style="box-sizing: border-box; font-style: italic;">ATTN: Customer Service -Order# (AF20541)</em></strong></div><div style="box-sizing: border-box; margin-bottom: 20px; color: rgb(0, 0, 0); font-family: ProximaNova, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;"><strong style="box-sizing: border-box; font-weight: bold;"><em style="box-sizing: border-box; font-style: italic;">Ascent Protein</em></strong></div><div style="box-sizing: border-box; margin-bottom: 20px; color: rgb(0, 0, 0); font-family: ProximaNova, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;"><strong style="box-sizing: border-box; font-weight: bold;"><em style="box-sizing: border-box; font-style: italic;">1830 W 38th Ave</em></strong></div><div style="box-sizing: border-box; margin-bottom: 20px; color: rgb(0, 0, 0); font-family: ProximaNova, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;"><strong style="box-sizing: border-box; font-weight: bold;"><em style="box-sizing: border-box; font-style: italic;">Denver, CO 80211</em></strong></div>

Who is responsible for return shipping?

A Customer Experience Analyst will respond in 1-2 business days!

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Refunds & Returns

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Product Case Quantities

Event Support Requests

Whey Limited Time Flavor Size

Wholesale Information

Shipping Charges & Estimated Lead Time

International Shipping

Do you ship to APO/FPO/DPO?

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What should I do if my order is being shipped to the wrong address?

Shipping/ Tracking

What is Navidium?

How do I remove Navidium from my cart?

I did not purchase Navidium shipping protection. Can I still file a claim?

Can I cancel Navidium shipping protection if I purchased by mistake?

Navidium Shipping Protection

What is Native Whey?

What are “Natural Flavors”?

What is Stevia?

Are the Cows Grass Fed?

What does rBST/rBGH free mean?

Does Ascent test for banned substances?

Are your products gluten-free?

What is the amount of lactose in your protein products?​

Breastfeeding/Pregnancy Safety

What is Creatine?

Do I need to take creatine with food?

Why should I use Ascent Creatine vs other brands?

Is creatine safe with pregnant and/or breastfeeding?

When is the best time to take Creatine?

Is Clean Creatine tested for banned substances?

Clean Creatine FAQ's

What is the difference between H+E & pre-workout?

Can I still use this as a pre-workout?

What is the electrolyte content?

How do I mix this? Does it mix better than your pre-workout?

When should I take this? Is it better to take it before, during, or after a workout?